jiivo's Privacy Policy

1 Introduction & Scope

jiivo ("we", "our") is a trusted online entertainment platform. We provide cricket betting, slot games, live casino, and various other online gaming services for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information when you use jiivo's website and all related services.

By using any jiivo service, you are considered to have given your consent to the terms set out in this Privacy Policy. This policy may be updated from time to time. We will publish any changes on this page and update the date of the change.

2 What Information We Collect

jiivo may collect the following types of information to operate its services:

3 Purposes of Data Use

We use the information we collect for the following legitimate purposes:

• Account Management: To create, manage, and maintain your jiivo account.
• Identity Verification: To verify your identity to prevent fraud and ensure security.
• Transaction Processing: To securely complete your deposits and withdrawals.
• Customer Support: To resolve your questions and complaints.
• Platform Improvement: To make our services better and more user-friendly.
• Responsible Gaming: To identify problematic gaming behaviour and provide necessary support.
• Relevant Communications: To send important updates, transaction confirmations, and security alerts.
• Legal Obligations: To comply with applicable laws and regulations.

4 Data Sharing & Third Parties

jiivo never sells, rents, or transfers your personal information to third parties for commercial purposes. However, data may be shared with specific third parties in limited circumstances:

5 Data Storage & Security

jiivo uses industry-standard security practices to protect your data. Our technical and administrative safeguards include:

• Use of SSL/TLS encryption for all data transmissions
• Two-step authentication for identity verification
• Encrypted storage of sensitive data held on servers
• Regular audits to identify security vulnerabilities
• Least Privilege policy for data access
• Regular security training for staff

6 Cookie Policy

jiivo uses cookies and similar tracking technologies to improve platform functionality and enhance your browsing experience. The types of cookies we use:

You can block or delete cookies at any time through your browser settings. However, doing so may affect the proper functioning of some platform features.

7 Your Rights

As a jiivo user, you have the following rights over your own data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete information in your data.
• Right to Erasure: In certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: In certain circumstances, you can request that processing of your data be restricted.
• Right to Data Portability: The right to receive your data in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your data in certain circumstances.
• Right to Withdraw Consent: For data processed on the basis of consent, the right to withdraw that consent at any time.

To exercise these rights or for any related questions, please contact us using the contact details below. We will do our best to respond to your request as quickly as possible.

8 Payment Data Protection

On jiivo, you can make financial transactions via bKash, Nagad, Rocket, and Upay. We take special precautions to protect your payment information:

• Payment information is always stored and transmitted in an encrypted state.
• Our staff can never see your full mobile payment PIN or password.
• Logs of all financial transactions are stored securely and can be used for dispute resolution.
• Our system automatically raises alerts for suspicious transactions.
• The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800.

Never provide your mobile banking PIN or password to the support team. No genuine jiivo representative will ever ask you for your PIN or password.

9 Responsible Gaming & Data Use

jiivo places the highest priority on responsible gaming. For this purpose, we monitor user gaming behaviour. An important aspect of this data use is identifying problematic gaming patterns and providing support to users where needed.

Data collected for this purpose is used solely for the protection of users and is never used for advertising or marketing. To learn more about responsible gaming, visit our Responsible Gaming page.

10 Changes to This Policy

jiivo reserves the right to update or change this Privacy Policy at any time. For any significant changes, we will notify you in the following ways:

• By updating the date on this page
• By sending a notification to your registered email address
• By displaying a clear notice when you log in to the platform

If you continue to use jiivo after a revised policy is published, you will be considered to have accepted the updated policy. If you do not agree to the changes, please contact the support team to close your account.

11 International Data Transfers

As jiivo is an international platform, your data may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• Adequate safeguards are in place for any international transfer.
• All data is transferred in an encrypted state.
• Protection guarantees are secured through agreements with third parties.