Enjoy jiivo with
Responsible Gaming
Gaming is for fun — not for stress. Our goal is to ensure your experience at jiivo is always safe, healthy, and in control.
Why gaming responsibly matters
Online gaming and betting are a popular form of entertainment for millions of people. But like any entertainment, it stays healthy only when enjoyed in a controlled and mindful way. jiivo believes every player has the ability to make their own decisions — and our role is to support them in making those decisions.
When gaming shifts from entertainment to habit, it can have a negative impact on other areas of life — family, work, finances, and more. That is why jiivo has introduced a number of tools and measures to help you monitor your gaming habits and take control when needed.
jiivo's Protection Tools
Deposit Limit
Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Requests to increase a limit go through a cooling-off period to prevent impulsive decisions. The minimum deposit at jiivo is ৳500.
Loss Limit
You can also set a limit on how much you are willing to lose within a given period. Once that amount is reached, jiivo will automatically stop your session, so you do not incur further losses in the heat of the moment.
Session Time Limit
Decide in advance how long you will play in a single session. When the time is up, jiivo will alert you and suggest taking a break. Taking regular breaks is very beneficial for your mental wellbeing.
Time-Out (Break)
If you feel you need a break for a few days, you can take a time-out ranging from 24 hours up to a maximum of 6 weeks. During this period your account will not be active and no promotional messages will be sent to you.
Self-Exclusion
If you feel gaming is getting out of your control, you can close your account for an extended period or permanently through self-exclusion. This decision takes only a few minutes to come into effect. Contact support and our team will assist you right away.
Reality Check
During gaming sessions, jiivo will periodically remind you how much time you have spent and what your financial position is. These brief notifications keep you aware of your current situation.
Signs of problematic gaming
If any of the following signs appear in yourself or someone you know, it is important to stay alert and seek help in time. This is not a sign of weakness — it is the courage to know yourself.
- Gaming repeatedly to recover lost money — feeling like "one more round and it will work out"
- Going beyond your set gaming budget, or taking money from household expenses
- Hiding your gaming habits from family or friends
- Feeling restless or irritable when not gaming
- Neglecting work, studies, or family responsibilities because of gaming
- Wanting to stop gaming but being unable to
- Continuing to game even while facing financial difficulties
- Sleep, eating, or daily routine being disrupted
Some tips for healthy gaming
Set a budget in advance
Decide how much you will spend before you start gaming. Think of this amount as an entertainment expense — something you can afford to lose without affecting your household. You can easily ensure this by using the deposit limit feature at jiivo.
Keep your expectations of winning realistic
Do not think of gaming as a guaranteed source of income. Luck does not always go one way. When you get the chance to win, enjoy it — but do not treat it as a reliable income.
Keep your time limited
Set a specific time limit before each session. Use a timer or use jiivo's session time limit feature. Long continuous sessions reduce concentration and judgement.
Do not game under stress
Avoid gaming when you are angry, sad, anxious, or under stress. Decisions made in that state tend to be poor and the risk of loss increases. Gaming is for enjoyment — not as an escape.
Keep your family informed
Do not try to hide your gaming from the people close to you. Staying transparent makes it easier to stay self-aware. Family can often notice a problem before you do.
Play only for enjoyment
Cricket betting, slots, live casino — all gaming at jiivo is for entertainment. Think of each session like a cinema ticket — enjoy it, but do not depend on the outcome.
Do not hesitate to seek help
If you feel gaming is having a negative impact on your life or someone close to you, contact us immediately.
jiivo Support Team — 24/7
Our support team is ready to serve you in both Bengali and English, seven days a week, twenty-four hours a day. Whether it is setting a deposit limit, taking a time-out, or applying for self-exclusion — we will assist you quickly and with care.
Protecting minors
jiivo is for players aged 21 or above only. Age is verified at the time of account creation and additional proof may be requested in suspicious cases. If there are children or teenagers on your device, some steps can be taken to prevent them from accessing this site:
Never share your jiivo account password and do not leave your device logged in and unattended.
You can use parental control software on your device to restrict access to specific sites.
Allowing anyone else — especially a minor — to play on your account is prohibited and can result in your account being closed.
If you suspect a minor is using jiivo, notify our support immediately — we will verify the account.
Questions & Answers about responsible gaming
Enjoy jiivo safely
Responsible gaming does not mean less fun — it means lasting enjoyment. Log in to jiivo today and enjoy your favourite games.