Frequently Asked Questions
jiivo Answers to Your Questions
Deposits, withdrawals, support, or responsible gambling — whatever you want to know about jiivo, you will find all the answers on this page in plain language.
The most frequently asked questions from jiivo users are all organised on this FAQ page. It covers four main sections — withdrawals, limits & controls, deposits, and customer support — with topic-based questions and answers. Every answer is written in simple and concise language so you can find the information you need quickly. If you cannot find an answer, contact our 24/7 live chat support.
All Questions & Answers
How to Withdraw Money
Yes, but withdrawals must be made to a mobile wallet registered in your own name. jiivo only processes payments to the verified account holder. You can withdraw to your own number via bKash, Nagad, Rocket, or Upay. Sending to another person's wallet is not allowed — this is part of our security policy.
Withdrawals on jiivo are available 7 days a week, 24 hours a day. The payment system stays active at night, in the early morning, and on public holidays. Requests are typically processed within 5 to 30 minutes. Go ahead and request at any time — no need to wait.
A pending status means your request is being processed. It usually resolves within 5–30 minutes. If it takes longer, check that your account details and wallet number are correct. If the issue persists, contact the support team via live chat with your request reference number.
The minimum withdrawal amount on jiivo is ৳800. The system will not accept requests below this amount. This limit applies to all methods — bKash, Nagad, Rocket, and Upay. Make sure your balance is sufficient before submitting a withdrawal request.
jiivo supports four mobile financial services for withdrawals — bKash, Nagad, Rocket, and Upay. These methods are widely available across Bangladesh and offer fast payment delivery. Provide all details accurately to ensure a secure transaction.
Limits & Controls
jiivo offers cooling-off and self-exclusion options. With cooling-off, your account can be temporarily suspended for a set period. Choosing self-exclusion allows you to close your account for an extended period or permanently. To activate either option, contact the support team via live chat or email.
jiivo is for users aged 21 and above only. Age is verified during account registration, and no underage user will be approved. Use a password on your device to keep younger family members from gaining access.
If you are experiencing problematic gaming, visit jiivo's responsible gambling page. You can also speak with a family member or a mental health professional for expert support. The jiivo support team is always ready to help you set up self-exclusion or take a break.
There are some warning signs — such as repeatedly placing bets to recover losses, skipping daily responsibilities because of gaming, borrowing money to play, or hiding it from family and friends. If you notice any of these behaviours, take a break and contact the support team.
Yes, jiivo lets you set deposit limits. Contact the support team if you want to set a daily, weekly, or monthly limit. It is a healthy way to enjoy entertainment while staying within your budget. Increasing a deposit limit does not take effect immediately — decreasing one takes effect right away.
How to Deposit Money
jiivo does not charge any fee on deposits. However, your mobile wallet (bKash, Nagad, Rocket, Upay) may apply its own transaction charges. Check your wallet app for details on those charges. No portion of your deposit amount is deducted by jiivo.
The minimum deposit amount on jiivo is ৳500. This limit applies to all methods — bKash, Nagad, Rocket, and Upay. Deposits below ৳500 are not possible. You can start with ৳500 and take advantage of the welcome bonus.
Log in to your jiivo account, go to the deposit section, and select Nagad. Send the specified amount to the provided Nagad number from your app or dial code. Enter the transaction ID from the payment into the system and confirm. Your balance will be updated shortly.
First, check that the transaction was confirmed on your wallet's end. If the payment was successful but has not appeared in your jiivo account, contact support via live chat with your transaction ID. It is usually resolved within a few minutes. Keeping a screenshot will speed up the process.
Log in to your jiivo account and select bKash in the deposit section. Use "Send Money" — not "Payment" — to send the amount to the provided bKash number. Enter the transaction ID you received into the form and submit. The jiivo system will verify it and update your balance automatically.
Customer Support
For a faster resolution, keep the following handy: your jiivo user ID or registered mobile number, a description of the issue, the relevant transaction ID (if it is payment-related), and a screenshot of the problem (if available). This helps the support team assist you more quickly.
Yes, the jiivo support team provides service in both Bengali and English. Ask your question in whichever language you are comfortable with and you will receive a reply in that same language. Bengali is given priority with Bangladeshi users in mind.
No, jiivo support is available 7 days a week, 24 hours a day (24/7). You can get help via live chat even at 3 in the morning or on weekends. Reach out at any time according to Bangladesh Standard Time.
jiivo offers two support channels. First, live chat on the website — the fastest option, with immediate responses. Second, email — for complex matters or when you need to send documents, write to [email protected]. Both channels are active 24/7.
Email works better for complex matters — such as account verification, large payment disputes, or submitting documents. Write in detail to [email protected] and attach any necessary files. For immediate issues, live chat is the most convenient option.
Still have questions?
If you did not find an answer, our support team is always here for you. Get in touch directly in Bengali or English.
24/7 Live Chat
Email Support
Bengali & English
Email: [email protected]